Culinary Agents is working with the team at I|O Godfrey to connect them with talented hospitality professionals.
I|O Godfrey - Now Hiring: Floor Supervisor
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I|O Godfrey, the energetic, year-round rooftop lounge at The Godfrey Hotel Chicago, offers sweeping views of the city from its fourth floor perch in River North. Our menu consists of globally-inspired fare, including small plates, sushi, steaks and more. The rooftop spot’s kitchen cocktail program provides guests with complex, balanced drinks, some of which have up to 16 ingredients. I|O Godfrey is Chicago's largest indoor-outdoor rooftop and features high-energy nightlife and events as well, such as the National Event of the Year award-winning Kentucky Derby Viewing Event and the Haunted Hotel. I|O Godfrey recently won the national award for Lounge of the Year. Please read the job requirements carefully. Only applicants meeting the criteria will be considered. This is a perfect opportunity for someone looking to take the next step and we will train and develop the right candidate. What matters most is personality, energy and passion for the industry! PURPOSE AND PERFORMANCE GOALS All employees are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests. Employees must work well as a team, maintain confidentiality and adhere to company policies. ESSENTIAL DUTIES AND RESPONSIBILITIES Investigate customer's problems and find solutions. Communicate with customers via phone and take detailed notes Resolve complaints and order issues. Inform General Manager each night on overall customer satisfaction. Isolate and identify areas of improvement. Delegate tasks to be completed by each employee not limited to their beginning or end of shift duties Monitoring the team’s performance Assisting the team by performing the tasks with them Helping with training and development Handling complaints (from both staff and customers) Reporting to management when required Completing end of night audit and sending detailed email to all Supervisors, Managers and Chef. Ensuring all side work is completed by each employee. Ability to create and execute floor plan for all staff Ensuring proper floor plan is back to correct placement after all events Ability to orchestrate a full staff and communicate with them directly. Ability to work with MICROS Must be Microsoft Office Proficient Ability to open, close, work weekends, and holidays Any other duties as assigned. OTHER SKILLS AND ABILITIES required: - Excellent verbal and written communication skills. - Customer service-oriented with a consistently outgoing, upbeat and positive personality. - Leadership qualities and professional, well groomed appearance. - Ability to work in a team and independently. - Excellent organizational skills with the ability to multi-task and meet multiple deadlines. - Ability to successfully work in a fast-paced environment. - Ability to maintain composure in stressful environments. - Ability to successfully interact with all levels of employees and management. - Ability to attend all required company meetings. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand (a minimum of 8 hours); walk; and use hands to touch, handle, or feel, grasp, and hold objects, tools, or controls. The Employee is frequently required to reach with hands and arms; balance (service trays, glasses included); stoop; crouch; bend; talk; hear; taste; smell. The employee may be required to frequently climb (stairs). The employee is occasionally required to kneel. The employee must occasionally lift, carry, pull and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually loud and potentially stressful. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND/OR EXPERIENCE - Ability to communicate information and hotel services to management and guests. - High School Diploma - Proficient in Microsoft applications - Experience with MICROS POS is preferred - Experience of three to five years in a hotel restaurant bar or nightlife venue preferred LANGUAGE SKILLS Ability to read, write and speak fluently, in the primary language of the property location MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in units of measure, using whole numbers. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS Bassett, ServSafe & ServSafe Allergens Training Certified PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand (a minimum of 8 hours); walk; and use hands to touch, handle, or feel, grasp, and hold objects, tools, or controls. The Employee is frequently required to reach with hands and arms; balance (service trays, glasses included); stoop; crouch; bend; talk; hear; taste; smell. The employee may be required to frequently climb (stairs). The employee is occasionally required to kneel. The employee must occasionally lift, carry, pull and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. HOURS Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, and employee may be required to work rotating shifts, night shifts, and/or overtime.
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